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The motion
The account you already won is the one nobody is reading
Expansion signals sit in threads, tickets and usage that nobody has time to sweep. Sweeping them is exactly the work coverage is good at.
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What does not change
The gate holds here too
Whatever expansion means for your team, anything that sends, spends or signs stops and waits for a person. That is the same in every motion, which is what makes the record comparable across them.
See the funnel run, and the gate hold.
A live walkthrough of the console: agents working an account end to end, and every action that would reach a customer stopping to wait for you.
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