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One queue
Approvals, exceptions and questions, in the order they block work
An agent that stops and waits is only useful if the waiting is visible. Everything held anywhere in the funnel arrives here, ordered by what it is holding up rather than by when it arrived.
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What a held item carries
Enough to decide without opening four other tabs
The draft or the action itself, what the agent read to produce it, the account history it sits in, and what releasing it costs.
See the funnel run, and the gate hold.
A live walkthrough of the console: agents working an account end to end, and every action that would reach a customer stopping to wait for you.
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